HELP, FAQ & SAFETY
Useful answers for your next step.
Follow the instructions shown in the app. Support contact details remain unpublished until verified by the business owner.
How do I book a ride?
Open the Customer app, choose a category available there, enter pickup and destination details, and submit your request. The request is not confirmed until a Captain accepts it.
I did not receive an OTP. What should I do?
Check that your mobile number is correct and can receive messages, then use the app's resend option after its wait period. Never share an OTP. If access still fails, use the contact form; support delivery is unavailable until the owner configures a verified recipient and mail transport.
How can a Captain check application status?
Sign in through the Captain app using the registered mobile number and the configured verification process. The app displays the server-provided application status and any document review information available to your account.
How do I cancel a ride?
Use the cancellation control on the ride in the Customer app. Any applicable charge or refund status is determined by the ride and payment state shown in the app. The business owner must confirm whether cancellation charges or refund timelines apply.
What payment methods are available?
The current backend supports cash for ride payment. Online gateway payment is not configured and is unavailable. A payment record or pending payment status is not proof that money was collected.
How do I report a safety concern?
If there is immediate danger, contact local emergency services. For a ride-related concern, preserve the ride reference and contact YORIDE through a verified support channel. No emergency response or 24/7 support service is claimed by this website.
Can I delete my account?
Read the account deletion page for the request steps. Requests require a configured support delivery channel and verification of account ownership.